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Marilyn Suttle- Thank your customer for complaining

Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.      Marilyn Suttle

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Defining Entrepreneurs and Entrepreneurship– Peter F. Drucker

This defines entrepreneur and entrepreneurship – the entrepreneur always searches for change, responds to it, and exploits it as an

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Employee engagement is an investment– Ian Hutchinson

Employee engagement is an investment we make for the privilege of staying in business. Ian Hutchinson        

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Emotions have no place in business– Friedrich Durrenmatt

Emotions have no place in business, unless you do business with them. Friedrich Durrenmatt         Browse All

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Customers Remember Service Longer Than Price –Lauren Freedman

Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.

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When a business does something good for somebody- Ben Cohen

There is a spiritual aspect to our lives – when we give, we receive – when a business does something

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Reach End Of Rope-Theodore Roosevelt

When you’re at the end of your rope, tie a knot and hold on      Theodore Roosevelt   Note while this

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Philip Kotler- CEO’s Need To Produce Growth

CEOs need to produce continuous growth in sales and profits. Yet they must also invest in sustainability and social responsibility,

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Rachel Roy- Business Life Being Busy

Because my business life is so busy, my home is really my sanctuary. That is the place where I reflect

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Richie Norton- If You Don’t Have a Personal Brand

If you don’t build a personal brand, someone else will brand you with the wrong label. Richie Norton   Browse

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Daniel C. Felsted-Brand and Customer Experience

A brand should take into account the customer’s total shopping experience—every contact point is important and should be in accord

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John Jantsch- Branding Is The Art Of Becoming Knowable

Branding is the art of becoming knowable, likable and trustable.      John Jantsch     Browse All Quote Topics

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Scott Bedbury- A Company With Story Untold

A great brand is a story that’s never completely told.      Scott Bedbury

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Philip Kotler- The Key To Branding

The key to branding, especially for smaller firms, is to focus on a limited number of issue areas and develop

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Jay Baer- How People Think About Company

Branding is the art of aligning what you want people to think about your company with what people actually do

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